Patient Obligations | Alexander House Surgery

To be punctual for all appointment times.
To notify the practice as early as possible, if the booked appointment cannot be kept.
To make separate appointments if more than one person is to be seen.
To accept that more than one appointment may be necessary for numerous or complicated medical problems.
To be patient if appointment times are running late; it is not possible to forecast the precise time each examination requires.
To ask for home visits only if the patient is too ill to attend the practice.
To contact the doctor out of hours only for a medical emergency that requires immediate attention.
To be courteous at all times to the practice staff. We have a zero tolerance policy to threatening and abusive behaviour.