Accessibility Information

We want to get better at communicating with our patients, please contact the surgery if any of the below applies to you

We want to make sure you can read and understand the information we send you so if you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read.
We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lipread or use a hearing aid or communication tool.

Website Accessibility Information

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.
Customise settings in:
• Internet Explorer
• Firefox
• Google Chrome
• Safari

For Further Help If You:
• Have problems seeing the screen
• Find it difficult to use the mouse or keyboard
• Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.

On Friday the 19th January we will be using Accurx triage for online communication with patients. This will be replacing eConsult. Most patients will have already used Accurx when receiving or responding to SMS messages. We are making this change in response to feedback.

 

Accurx allows you, as the patient, to describe in your own words how we can help you. It also allows the team to have a much more open dialogue, ask more relevant questions and direct you to the most appropriate service. Those not wishing to use online methods will still have the same access via the telephones or by visiting reception and will be asked similar questions.

 

We would like to thank you for your support and patience in the interim.