GP Appointments and Bookings
The way we access GP services has changed. Below are some frequently asked questions that may help you understand these changes:
How do I get an appointment?
The easiest and most effective method is to use e-Consult through the practice website, or you can telephone us on 01252 541155. You will then be contacted by a clinician to talk through your symptoms either over the phone, via text message, email, or if needed and you have the available technology, through a video consultation.
Why can’t I book a face-to-face appointment?
We have adapted the way in which you can get an appointment quickly and safely.
Most patient’s health concerns can be managed over the phone or via video consultation. This is why we are providing you with either an initial phone call or video consultation to decide what would be the best way to help. If we can support you without needing you to come into the practice then we reduce the need for you to travel, and reduce the risk of the virus spreading.
If you do need a face-to-face appointment, please ask when booking the appointment and this can be accommodated.
What is e-Consult?
You can access e-Consult via the practice website. It lets patients consult with their own NHS GP online by completing a quick form which is reviewed by the practice. After reviewing your query, you will then be directed toward the most appropriate help. This might be some advice on self-help, pharmacy advice, an appointment with one of the practice clinical team or another service. Your data is secure at all times – including during a video consultation or telephone call.
What if I do not have access to a smartphone or web camera?
While technology has evolved and supports us all in many different ways in our day- to-day lives, we appreciate not everyone will have access to a smartphone or web camera for a video consultation.
We can still talk to you on your mobile phone or landline.
Will I need to wear a face mask if I come into my practice for an appointment?
If you wish to wear a face mask you can but it’s not mandatory.
How do I get a repeat prescription?
The easiest and most effective method is to use The NHS App.
How do I cancel or move a booked appointment?
Please phone us on 01252 541155 or follow the link in the text message reminder.
How do I see a GP during the evening and weekends?
For evening and weekend access to GPs please either visit 111.nhs.uk or call NHS 111. There are regular appointments on Saturdays at Southwood and the Farnborough Centre for Health.
What if I am not registered with a GP practice?
You can call any GP surgery to get emergency treatment for up to 14 days if you are not registered with a GP or are away from home.
If your treatment will last longer than 14 days, you’ll have to register as a temporary or permanent resident. You can find more information about this via www.nhs.uk and search ‘how to register with a GP practice’.
If you are a resident in the area and need to register with a practice, then it’s best to look at practices where your home falls within its geographical boundaries. You can check a GP practice boundary by visiting their website.
Once you have selected which practice you would like to register with, make contact with them either by calling or visiting their website.
You will be asked to fill out a registration form and once it is completed and returned, NHS England will transfer your medical records to your new practice. They will also write to you to confirm your registration with your chosen practice.
What do I do if I think I have coronavirus (Covid-19)?
The main symptoms of coronavirus are:
- high temperature – this means you feel hot to touch on your chest or back
- new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal
If you are experiencing one or more of these symptoms then DO NOT visit your GP practice. You should visit 111.nhs.uk/covid-19 or call NHS 111 if you cannot get help online.
