The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
We welcome your feedback as this helps steer Alexander House Surgery to offering a better service to our patients. If you can spare the time we would appreciate you completing this short form.
FFT resources and guidance
You can email [email protected] if you have any questions about the FFT.
You can also watch the following FFT animations on YouTube:
- NHS Friends and Family Test
- NHS Friends and Family Test (British Sign Language translation)
- NHS Friends and Family Test (mental health services)
- NHS Friends and Family Test (mental health services with BSL translation)
NHS England has more information about the Friends and Family Test, including guidance for NHS providers and commissioners. It also has a range of promotional materials, which you can download.