How do I?

Register as a patient

Please select ‘New Patients / How to Register’ from the menu or click below:-

New Patients / How to Register | Alexander House Surgery

Make an appointment

Non urgent appointments with the clinical team can be booked by calling the surgery between 08:30 and 17:00 where the receptionist will be able to book for you. Any non-urgent queries can also be answered through the e-consult service, please try this first.  If you require an urgent appointment please call before 10am to be put on the triage list.

Repeat prescriptions

Please use the NHS app in the first instance. If this isn’t suitable requests can be done in writing. For more information please see

Obtain results

Please telephone after 2.00pm, five working days after your blood test and two weeks after x-rays and scans. If you are seeing the doctor for a follow up check with the receptionist that your results have arrived. Smear test results will be sent via post. If you have not received the results within seven weeks please contact the practice.

Make a complaint

To make a complaint please refer to the complaints leaflet and policy below.

On Friday the 19th January we will be using Accurx triage for online communication with patients. This will be replacing eConsult. Most patients will have already used Accurx when receiving or responding to SMS messages. We are making this change in response to feedback.


Accurx allows you, as the patient, to describe in your own words how we can help you. It also allows the team to have a much more open dialogue, ask more relevant questions and direct you to the most appropriate service. Those not wishing to use online methods will still have the same access via the telephones or by visiting reception and will be asked similar questions.


We would like to thank you for your support and patience in the interim.