For continuity of care and patient experience Alexander House Surgery patients will have an named accountable GP.
If you would like to express a preference as to which GP you are assigned the Practice will make reasonable efforts to accommodate this request. Having a named GP does not prevent you from seeing any other doctor within the Practice for acute issues.
If you wish to be told the name of your Accountable GP please ask the receptionist when you are next in the Surgery.
On Friday the 19th January we will be using Accurx triage for online communication with patients. This will be replacing eConsult. Most patients will have already used Accurx when receiving or responding to SMS messages. We are making this change in response to feedback.
Accurx allows you, as the patient, to describe in your own words how we can help you. It also allows the team to have a much more open dialogue, ask more relevant questions and direct you to the most appropriate service. Those not wishing to use online methods will still have the same access via the telephones or by visiting reception and will be asked similar questions.
We would like to thank you for your support and patience in the interim.
