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Online Services

Welcome to Alexander House Surgery

Alexander House Surgery is a doctors surgery in Farnborough which provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.  

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

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GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

 

E-Consult

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Patient Online Access

As from 1st April 2016, patients can make appointments, order repeat prescriptions and now also apply to view their medical record online.

You will need to fill in a short form at our reception desk and bring proof of your identity - 2 forms of documentation must be provided, one of which must contain a photograph. Acceptable documents include passports, photo driving licences and bank statements.

It is important that before you apply you are confident that nobody else in your household will be able to access your medical record against your wishes. You may give your consent to someone else to have proxy access, for example relatives or carers, by requesting a Proxy Access to Medical Records registration form at our reception desk.

Proxy access allows parents, family members, carers, care home staff, to have access to their patients’ online records, in order to book appointments, request repeat medication and where applicable, view their medical record. The patient could be 9 or 90 and in need of some assistance in managing their healthcare.

* If a patient U16 has a proxy, access is restricted at 11 and stopped at 16.

 

Patient Frequently Asked Questions

Patient Online Records Information Leaflet

 

 

Patient SurveyTake our patient survey
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter

Have Your Say



Adult Flu2019/20 Flu vaccinations Child Flu

 Our Saturday flu vaccination clinics will be on:-

 

Over 65 year olds

Saturday 28 September 2019 & Saturday 19th October 2019

8:30 am to 1:00 pm

 

Under 65 year olds

Saturday 2nd November 2019

8:30 am to 1:00 pm

We will make every effort to offer flexible appointments to accommodate working hours and will be putting on some Thursday evening appointments to facilitate this.

 

To book your appointment please call us on 01252 541155

For more information please click here


 

General Data Protection Act 2018

Please click this link to access our Practice Privacy Notice which gives information on how we process all data in our patients medical records

GP Practice Privacy Notice

GP Practice Childrens Privacy Notice

For more detailed information please see the Data Protection tab under Further Information at the bottom of this page.

 


 

You can eConsult with your own GP/Admin Team at your own convenience and they will get back to you within the next working day.

The next time you come in to Alexander House Surgery please ask a member of the Reception Team


Download MJog Messenger today!

Register for health communications from your Practice

• Quick and easy to use – stay in touch with us 24/7, 365 days of the year

• Keeps your appointments information confidential

• No SMS charges

visit www.mjog.com/messenger

For more information click on the button below

mjog


Why does the receptionist need to ask me whats wrong with me?

Click here to find out...


CQC Inspection Report


Named Accountable GP for all Patients

All current and new patients registered with this Practice are allocated a named GP. If you would like to express a preference as to which GP you are assigned the Practice will make reasonable efforts to accomodate this request. Having a named GP does not prevent you from seeing any other doctor within the Practice.

If you wish to be told the name of your Accountable GP please ask the receptionist when you are next in the Surgery. PLEASE NOTE: there is no need to telephone the Practice for this information, our phone lines are very busy and primarily are for patients with urgent needs.


Dementia Friendly GP Surgery

We are proud to announce that we have been awarded Dementia Friendly Practice status

Dementia Advice Leaflet

Farnborough Carers Hub

Veterans Support Group

 


Take our Friends and Family Test (FFT)

The NHS wants to ensure that you have the best possible experience of care. The Friends and Family Test is a way of gathering your feedback about this experience and helping to drive improvement in GP services.

When you receive care at the Surgery you will be given the opportunity to give your feedback by answering a simple question about your experience.

The results will provide a way for you to easily compare NHS Healthcare Providers so that you know where you and your family can get the best possible care.

The information will also give the NHS invaluable information on what patients think of services, which can be used to help make improvements if required.

Just click here to give us your feedback - Thank you!

For results of feedback given by patients who have already completed this survey click here to see our Friends & Family survey results. 

 


Cancer UK logo

Cancer Research UK

Find information about cancer:    cruk.org

Ask our specialist nurses:            0808 800 4040*

Share your experiences:              cancerchat.org.uk

*phone lines open 9am to 5pm, Monday to Friday


(Site updated 21/11/2019)

Contact Details

Alexander House Surgery

Contact Telephone

01252 541155
111
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